CQC Inspection Repot Hilltop Surgery CQC Inspection Report - Melbourne street Surgery

Opening Times

Please note our new opening times at Melbourne street surgery from 1/11/2023. 

Whilst our Melbourne street surgery closes at 2.00pm on Tuesday, Wednesday  and Thursday, please note our telephone lines are open and all services are available at our main branch at Hilltop Surgery

Hilltop Surgery                                                Melbourne Street Surgery 

When We Are Closed

If you have a non life threatening emergency and are calling the practice between 18:30 and 08:00 or at weekends and bank holidays, your call will be transferred to NHS 111*

Out-of-hours services are generally busy. Please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

Alternatively follow the link below for advice on which service is most appropriate:

www.choosebetter.org.uk

 In a genuine emergency you should call 999. Chest pains and/or shortness of breath constitute as an emergency.  

 Transferred calls from the surgery to NHS 111 are chargeable. If  however you replace the phone and dial "111" direct, the service is free from mobile and landlines.  

EVERY THURSDAYS, IF YOU HAVE A NON LIFE THREATENING EMERGENCY AND ARE CALLING THE PRACTICE BETWEEN 13:00 and 18:30 YOUR CALL WILL BE TRANSFERRED TO 0116 2202578.

EVERY THIRD WEDNESDAY OF THE MONTH, THE PRACTICE IS CLOSED FOR STAFF TRAINING FROM 1.00PM -6.30PM. IF YOU REQUIRE URGENT MEDICAL ATTENTION THAT CANNOT WAIT UNTIL THE NEXT DAY PLEASE CALL: 0116 2202578

If you need urgent treatment when we are closed please telephone:       111

Leicester City Healthcare Hubs

Appointments at the Healthcare HUBS can only be booked by GP practice, during practice opening hours of 8am to 6.30pm Mon-Fri. When the practice is closed, please call NHS 111 for advice, who will be able to book an out of hours appointment if appropriate.

The healthcare hubs are an integral part of the service provided by Leicester City GP practices to improve access to appointments. If you need an appointment and we do not have anything available, we may book an appointment for you at one of four healthcare hubs instead, if an appointment is suitable for your particular medical problem.

There are four healthcare hubs in Leicester, offering convenient appointments during the day, in the evenings, at weekends and on bank holidays:

Healthcare hub locations

Belgrave Health Centre  -  52 Brandon Street, Leicester, LE4 6AW ........................................................................ Mon-Fri 6:30pm to 10:00pm.

Weekends and bank holiday  - 12:00pm to 8:00pm

Merlyn Vaz Health and Social Care Centre -  1 Spinney Hill Road, Leicester, LE5 3GH ......................................  8am to 8pm, seven days a week

Saffron Health - 612 Saffron Lane, Leicester, LE2 6TD..............................................................................................Mon-Fri 6:30pm to 10:00pm

Weekends and bank holidays - 12:00pm to 8:00pm

Westcotes Health Centre Fosse Road South, Leicester, LE3 0LP.........................................................................8am to 8pm, seven days a week